FAQ

Answers to our frequently asked questions.

When will I be charged for my order?

You will be charged for your order at the time of purchase.

Is there a minimum order?

No, there is no minimum order value.

How can I track my order?

When your order is on its way to you, you will receive an email notification containing your tracking information and an estimated delivery date from FedEx. You can track your shipment through their site. Note that your tracking / delivery date information will not reflect progress until the product is scanned at the carrier facility. If you do not see a notification email when you expect it, check your spam filter.

When will I receive my order?

We work to ensure that you receive your order as quickly as possible. Once your order is successfully submitted and received, we require up to two full business days (defined as Monday through Friday) to process your order and get it to our carrier, FedEx. Orders received on weekends or holidays will be processed on the following busines day.

External factors outside of Fresh Bourbon and FedEx’s control, such as extreme weather conditions, traffic and/or technical failures, may occasionally cause delivery delays. We ask for your patience and understanding during these times. Note that we cannot guarantee any delivery dates or times that FedEx will not guarantee themselves. Once you have a tracking number, please check delivery status via the FedEx website.

Will I be charged sales tax?

Sales tax charges vary depending on the product being purchased and the shipping address you provide. We use a secondary provider to automate sales tax collection.

What forms of payment do you accept?

All of our processing is done via Stripe. You may pay for your order using a debit card or major credit card (Visa, MasterCard, American Express, Discover).

Is it safe to use my credit card online?

Yes. We use one of the biggest and most secure payment processing platforms – Stripe – to handle credit and debit card payments. 

Can I cancel or return my order? Do you accept returns or issue refunds?

All sales are final – we do not accept returns. If you request a cancellation prior to the order being packed, we will do our best to issue a full refund minus 10% restocking fee. Once your order has been packed but not picked up by Fedex, we will do our best to issue a refund minus the shipping and handling cost.

Refund(s) will not be issued for orders once they have been picked up or dropped off with FedEx. Refund(s) will not be issued for package(s) that are returned to us for any reason. If the order is returned to us as undeliverable, you must contact us (info@shopfreshbourbon.com) within seven days of the last delivery attempt and pay for shipping for us to re-ship the order back to you. If you encounter a problem with your order related to shipment problems or errors in order fulfillment (such as a missing or broken item), you have 7 days from the time that you place your order to contact us.

Do you ship to businesses?

Yes.

Do you ship to PO BOX?

No. Products cannot be shipped to an APO, a FPO, a PO Box or an international address.

Which countries do you ship to?

We are allowed, by law, to only ship products within the United States of America (USA).

Which states in the USA do you ship to?

Currently, we do NOT ship products to the following states: Iowa, Maine, Mississippi, New Hampshire, North Dakota, South Dakota, Utah, Vermont.

Do I have to sign for my package?

YES, you must sign for an order when it is being delivered and show proof of your age (21 years and over) if you order alcohol. (Note, in some cases, you may need to show ID regardless of what you purchase.)

What happens if my item(s) leak?

We do our best to prevent leakage with all bottles. However, it is inevitable that some bottles will leak, especially older bottles with natural corks, screw tops, “dusties,” etc. Leaking is NOT covered under our return or refund poilcy.

What if my order is damaged or contains broken, incorrect or missing item(s)?

In the event that there is a problem with your order, please contact us at info@shopfreshbourbon.com as soon as possible. You must contact us within one week (seven calendar days) of the order showing as delivered. Orders that were redirected to a different address at the recipient’s request or were unable to be delivered to the original address due to recipient unavailability or lack of adult signature (21 yrs and up) cannot be guaranteed.

In some instances, products will be packed and/or shipped separately, and should be received within 24 hours of the first delivery. If you do not received your total order in that time frame, please contact us.

How do I know the condition of a bottle?

We use a professional photographer to take high-quality pictures that show bottle clarity, fill and condition. We do our best to sort out – not sell – cloudy or cooked bottles. Please feel free to reach out to us about conditions of specific bottles at info@shopfreshbourbon.com.

How can I contact you?

Please contact us at info@shopfreshbourbon.com, Monday – Friday 9 a.m. – 5:00 p.m. Eastern.